Refund & Cancellation Policy

EFFECTIVE DATE: August 30, 2026

 

POLICY: Because Nana Puddin’ Perfection specializes in fresh, made-to-order and perishable desserts, orders are prepared specifically for each customer. For this reason, we do not accept ordinary returns of food products.

 

ORDER CANCELLATIONS: Customers may request cancellation of an order before preparation has begun. Cancellation requests should be submitted as soon as possible by contacting Nana Puddin’ Perfection. Once an order has entered preparation, production, customization, or fulfillment, cancellation may no longer be available and the payment may be non-refundable. For large orders, catering orders, wedding orders, corporate orders, and event orders, cancellation terms may differ and will be provided in the applicable quote, invoice, proposal, or catering agreement.

 

REFUNDS: Because our desserts are perishable and made fresh for each customer, we generally do not offer refunds simply because a customer changes their mind, no longer wants the order, or is unable to receive the order. However, Nana Puddin’ Perfection wants every customer to be satisfied. If an order is received damaged, incorrect, or there is a significant quality issue, customers should contact us as soon as possible after receiving the order. Customers may be asked to provide photographs and information about the issue so that we can review the situation. If Nana Puddin’ Perfection determines that the business made an error or that the product was materially defective, we may, at our discretion, provide an appropriate remedy, which may include a replacement, store credit, or refund.

 

DELIVERY: Customers are responsible for providing an accurate delivery address and being available to receive their order during the selected delivery window. If a customer is unavailable, provides an incorrect address, or otherwise prevents successful delivery, additional delivery charges may apply and the order may not be eligible for a refund. Delivery fees are based on the delivery area, distance, and applicable promotions. Promotional free-delivery offers are subject to the terms and distance limitations stated in the promotion.

 

CATERING & LARGE ORDERS: Catering, wedding, corporate, and large event orders may require a deposit, payment schedule, minimum order amount, and specific cancellation deadline. These terms will be provided to the customer before the order is finalized. Once a catering or large event order has entered production or is within the applicable cancellation period, payments may be non-refundable.

 

PROMOTIONAL ORDERS: Promotional offers, discounts, free products, and free delivery are subject to the specific terms of each promotion. Promotions cannot be combined unless expressly stated otherwise. If an order is partially refunded or changed, the customer may no longer qualify for the original promotion.

 

CONTACT: For questions regarding an order, cancellation, refund, or product concern, please contact Nana Puddin’ Perfection through the Contact page on this website.